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Gail Mazzella, IT Director,
LNK International |
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According to Gail Mazzella, PICS has helped foster growth |
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"LNK has experienced
double-digit growth each
year annually since the
system's introduction. Our
consistent growth is for a
number of reasons, not the
least of which was our
ability to react to our
customers' needs.
Conversely, PICS and the
system were tremendously
supportive in that roll. The
versatility of this system
allowed it to be effective
at our initial level and even
more effective as we have
grown. PICS has aided in
our success and the ability
to capture and hold
business." |
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| Executive Spotlight |
Incredible Working Knowledge
Executive Spotlight on Gail Mazzella, IT Director, LNK International
The laws of business are simple, says Gail Mazzella, IT director at LNK International:
Competition drives down price. To maintain lower price points, companies must
cut costs. And the only way organizations can cut costs without compromising
quality and integrity is through technology.
"You need to automate everything to respond as quickly as possible," Mazzella
says. "We've automated purchasing, transfers, shipping – everything we used to
do manually."
For example, several years ago, LNK dedicated one full-time employee to reporting.
Accounting, end-of-month, purchasing and other reports often took hours – if not
days – to complete.
Now, because of MFG/PRO, these reports are produced in minutes. And LNK
can dedicate its human resources to other, more profitable areas. "We're much
more productive today than we were 10 years ago," she says, as the company has
consistently reduced costs while increasing output. "The need for technology is
almost overwhelming."
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| Long-Term Relationship |
A 10-plus-year MFG/PRO user, Mazzella has counted on PICS to guide her through everything from initial implementation and module expansion to system upgrades. More recently, PICS has helped LNK expand the breadth of their ERP system by implementing DocLib, PICS' Integrated Document Management System and RF/Express for MFG/PRO from Eagle Consulting and Development.
One of the main reasons she has trusted PICS for more than a decade is the company's MFG/PRO expertise. "They have incredible working knowledge and practical experience," she says "Every one of their consultants knows the system and has spent years working with it."
Before beginning any implementation or upgrade, PICS consultants take time to learn  about her business and its processes. Then, they explain how the system will work. "They map everything out for you," she says. "Everything is written and explained before you take the first step. You have the time to go through it and think about things."
And, because they have worked with so many other businesses, PICS consultants can offer insights into better, more efficient ways to do things. "Anyone working somewhere for a long time is guilty of developing tunnel vision," Mazzella says."PICS consultants offer a fresh perspective, and offer different ways to approach things." In several instances, she says, this has resulted in greater efficiency.
While LNK is much more efficient and profitable now than it was when it upgraded to MFG/PRO from a "graduated calculator" 10 years ago, Mazzella contends that there is still work to do. She plans to use DocLib to help streamline FDA processes, and looks forward to working with PICS to implement future MFG/PRO updates. "We're not done yet," she says. |
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