SysTrak helps Senior Unix DBA Unlock Resources, Save Time, and Increase Productivity
Getting to the bottom of system performance issues can be frustrating and time-consuming. Just ask Nick D’Angelo.
When he took over as Senior Unix DBA at i-STAT, a Canadian medical device manufacturer with headquarters in the Princeton, NJ area, he inherited more than 300 MFG/PRO system customizations. About 75 percent of these were undocumented, and many others were out-of-date or unnecessary.
“It was a big problem,” he admits. The system was often slow and sluggish, and upgrades were painful. “It could take several hours to move a single customization from one version of the software to the next,” he says.
Luckily, he discovered SysTrak, PICS’ total monitoring solution for MFG/PRO. SysTrak offered D’Angelo immediate visibility into what was happening within MFG/PRO – and what was causing problems.
“With SysTrak, we learned that one of our users was running an undocumented report – every morning – that used more than 50 percent of our system’s CPU capacity,” D’Angelo says. After discovering the problem, he was able to rewrite the report; now, it uses only a fraction of the resources.
He’s also working to determine which of the remaining customizations and built-in reports  are still necessary, and which ones are no longer needed. “We’re using SysTrak to view the number of times each of our users runs particular reports,” he says. “This way, there are no conflicts over what’s actually needed.” As a result, he says, his system runs more smoothly and uses less hardware, making it unnecessary to purchase additional resources.
He also uses SysTrak to view logins – and failed login attempts – which is helpful for audits. He says investing in the software was a “no-brainer”. “It’s a really neat tool,” he says. “it’s saved us a lot of time and labor.
For more information about SysTrak, please contact
Terry Putman at
sales@pics.com
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