Play it smart with PICS ITech, a set of comprehensive IT management services at a predictable and affordable cost. ITech provides top-class IT services and sophisticated set of IT management tools, currently available only to Fortune 1000 companies. You get all of this without huge up-front investment or lengthy ramp-up times. In contrary, you get minimal start up time. Our technology allows us to proactively fix issues before they turn into problems and instantaneously attend to a problem to prevent disaster. Experience a higher level of service with PICS ITech. Given the fact that we charge a predictable monthly cost, we profit when our customers have less problems rather than more.
Broadly speaking, we manage everything related to your desktops, networks and servers. PICS does specialized SQL database monitoring, e-mail protection and management, network management, server maintenance, desktop support, performance monitoring, patching, anti-virus updates, software deployments and much more. We have teams of certified engineers and technicians delivering high levels of IT support from our Network Operations Center on 24x7 basis.
PICS believes in proactive monitoring and preventive maintenance. We work towards making your systems work optimally. It sets you free from all the worries of cost and downtime and allows you to focus on your core business. Some of the benefits you get from PICS ITech are:
One Fee Includes:
• Desktop & Server Administration
• Desktop & Server Preventative Maintenance
• 24/7/365 Server Monitoring, Alerts, & Notifications
• Real-time Network Monitoring, Alerts, & Notifications
• Virus Definition & Prevention
• Server Tuning & Cleaning
• Network/Server Health Reports
• Set up New Users
When PICS engages with you, the first step is to assess the network, perform improvements and create network usage policies. We take all necessary steps to create standardization for ease of use and administration. We want to make the network easy to use for you and easy to manage for us.
We then install monitoring agents or small programs that constantly perform checks on the Servers, Network, Firewalls and Desktops. These agents alert the engineers at the PICS Network Operations Center who in turn proactively take appropriate steps to prevent the potential issue from becoming a real problem.
Using monitoring agents the engineers at the PICS Network Operations Center perform preventive maintenance tasks such as deploying anti-virus updates, patches, removal of spyware, “cleaning” of machines, tuning of servers, updating firewall rules and much more to keep the client’s network running optimally.
When an end user encounters a problem, he or she calls our toll-free number, emails, or logs into our web portal, and an engineer at the PICS Network Operations Center responds. The engineer assists the user or when necessary, with permission of the user, the engineer takes remote control of the machine and resolves the problem directly. Using state-of-the-art technology, we have been able to resolve close of 99% or higher of all user issues remotely.
Should the issue be such that it cannot be resolved remotely (as is the case with failure of hardware), PICS dispatches a technician to your site.
Data collected by the agents are analyzed and converted into meaningful reports which are available online. PICS reviews the reports with you to identify incorrect usage or potential security problems and to make improvements to the network.
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Preventative Maintenance | Spyware & Virus Protection | Backup Monitoring, and Asset Inventory
With the ITech Core Plan, you get the preventative maintenance you would expect from your IT provider once a month – except now you get it every day! We monitor your network for spyware, viruses and failed backups. We keep your systems secure and up-to-date. Add to that the fact that you can access our service desk online or by phone and the Core program is a great first step into the ITech program.
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Preventative Maintenance and Unlimited Support for Servers, Routers and Firewalls
ITech Advanced gives you the prevention and the cure all in one. We apply the rigorous preventative maintenance schedule and remote management software from our Core plan to put us closer to your network. But with the advanced plan if something goes wrong with your servers it’s our problem not yours.
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Preventative Maintenance and Unlimited Support for Servers, Routers and Firewalls and Workstations
ITech Universal extends the benefits of ITech Advanced to where the real work gets done—the workstation. We know that most support calls can be handled faster remotely then by waiting for an onsite technician, so we give each of your users’ access to our live service desk and onsite engineers. We will perform all of the monitoring and maintenance in the Core plan so you won’t have problems in the first place!
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Corporate IT Management
For the company that needs a full IT department from helpdesk right up to CIO. The ITech Complete plan give you a complete IT service at a cost much lower than hiring a full-time IT staff—and without the headaches. With ITech Complete you get one price for everything even projects. No surprises, just service.
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